Due to the nature of the equipment we sell, we are unable to accept returns of any equipment that is considered personal protective equipment, life safety equipment or rescue equipment. An order can be cancelled or refunded only before it ships out. Let us know if you need something quickly and we can inform you on how long it is likely to take. If a custom order has already been placed with a supplier, there may be a restocking fee charged to the customer that is proportionate to the order and freight fees associated with the order. An order is not considered cancelled until it has been communicated in writing by email.